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General Questions

What is Lumive?

Lumive is a leading brand specializing in smart home devices. We offer a range of innovative products, including smart lights, smart plugs, smart door locks, and more, designed to make your home smarter, more convenient, and more secure.

How can I purchase Lumive products?

You can purchase Lumive products directly from our official website. We also offer our products through authorized retailers and online marketplaces.

Frequently asked questions

What is the warranty for Lumive products?

Our products come with a comprehensive limited warranty to ensure your satisfaction. Please refer to our Warranty Policy page for specific details regarding the warranty period and terms.

Is Lumive compatible with other smart home ecosystems?

Yes, Lumive products are compatible with a wide range of smart home ecosystems, including Amazon Alexa, Google Assistant, and Apple HomeKit (Under-development). This means you can easily integrate Lumive products with your existing smart home setup and control them all from one place.

Can I control Lumive smart lights with my smartphone?

Yes, you can control Lumive smart lights through our dedicated mobile application, Lumive Smart, available for both Android and iOS devices. Simply download the app, connect your lights, and start enjoying smart lighting.

Do I need a hub for Lumive smart lights?

No, Lumive smart lights connect directly to your Wi-Fi network. You don’t need a separate hub for them to work.

How do Lumive smart door locks work?

Smart door locks can be controlled using a smartphone app or voice assistant. When you arrive home, you can simply unlock your door with your code or fingerprint. Smart door locks also offer features such as remote locking and unlocking, and activity logs.

What are the benefits of using smart door locks?

Some of the benefits of using smart door locks include:

  • Convenience: Smart door locks allow you to unlock your door without having to carry keys.
  • Security: Smart door locks are more secure than traditional locks, and can be used to track who is coming and going from your home.
  • Peace of mind: Knowing that you can lock and unlock your door from anywhere can give you peace of mind.

Why do Lumive smart devices only work with 2.4 GHz Wi-Fi?

2.4 GHz Wi-Fi has a longer range and better penetration through walls than 5 GHz Wi-Fi. This makes it a better choice for smart home devices, which are often located in different parts of the house and may need to communicate with each other.

How can I make sure my Lumive device is connecting to 2.4 GHz Wi-Fi?

Most routers allow you to create separate 2.4 GHz and 5 GHz Wi-Fi networks. If your router supports this feature, you can connect your Lumive device to the 2.4 GHz network. If your router does not support separate 2.4 GHz and 5 GHz networks, you can try the following:

How can I contact Lumive customer support?

If you have a question that isn’t covered in our FAQ, please don’t hesitate to contact our support team. We’re here to assist you.